Windo Refund Policy

Last Updated: June 12, 2026

Overview

This Refund Policy explains when and how refunds may be available for payments relating to Windo. Windo subscriptions are sold through Paddle, our Merchant of Record. When you purchase a subscription, your payment transaction is also subject to Paddle's Buyer Terms, Refund Policy, and Privacy Policy.

Subscription Plans

Windo offers monthly subscription plans. Subscriptions are billed in advance at the start of each billing cycle.

Free Trial

Windo offers a 7-day free trial. No credit card is required to start the trial.

You will not be charged automatically at the end of the free trial unless you separately choose to start a paid subscription through Paddle.

Purchases Processed by Paddle

Payments for Windo subscriptions are processed by Paddle, our Merchant of Record. Depending on your territory, transaction type, and the circumstances of your request, you may have statutory withdrawal or refund rights, or you may be eligible for discretionary refund review under Paddle's buyer policies.

Those rights are determined under applicable law and Paddle's buyer-facing policies. As of the last update to this policy, Paddle's buyer-facing refund policy describes territory-specific withdrawal or cancellation rights that vary by country and transaction type, including 14-day rights for some consumer transactions in Switzerland, Turkey, and Israel; 7-day rights in South Korea, Brazil, China, and Canada; and 5-day rights in Singapore. Windo is not currently offered to residents of the European Union, the European Economic Area, or the United Kingdom (see our Terms of Service).

Paddle's current buyer-facing policies also explain that some subscription-related withdrawal rights apply only to the first subscription payment and may re-open after a free trial ends in some territories. For some digital content transactions, withdrawal rights may not apply once you have started downloading, streaming, using, or otherwise benefiting from the product and have consented to immediate access before the end of the withdrawal period. Windo does not represent that every purchase includes a blanket global 14-day refund right. If Paddle determines that you are entitled to a refund or processes one directly, Paddle's transaction records and refund workflow govern the payment-side processing.

Refund Eligibility

General Rule

Unless required by applicable law, granted by Paddle under its buyer policies, or approved by us under the discretionary situations listed below, subscription payments are non-refundable once charged. You may cancel at any time to prevent future renewals, and your access will continue until the end of the current billing period.

Statutory and Non-Waivable Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law. Where local law gives you an unconditional withdrawal or refund right, or where Paddle determines that a refund is required under its buyer policies, those rights apply. This includes applicable territory-specific withdrawal or cancellation rights described in Paddle's buyer-facing refund policy, which may vary by region, subscription structure, free-trial flow, renewal event, and whether immediate digital access was provided with consent.

If Windo is materially not as described, suffers persistent technical defects that we cannot resolve within a reasonable time, or is unavailable due to issues on our end, a refund or replacement may also be available consistent with applicable law and Paddle's buyer policies.

Exceptions

We may approve a refund, full or partial, in the following situations:

Accidental duplicate charge — if you were charged more than once for the same billing period
Extended service unavailability — if Windo was unavailable for more than 72 consecutive hours during your billing cycle due to issues on our end
Required by law — where applicable consumer protection laws require a refund

How to Request a Refund

For payment-related refund and cancellation requests through Paddle, you may use any of the following:

The "View receipt" or "Manage subscription" link in your Paddle confirmation email
The support or billing link provided in your receipt or billing page
Paddle buyer support at https://paddle.net

For product issues, billing questions, or help with a discretionary refund request under this policy, you may also contact Windo support at [email protected]. Please include:

The email address associated with your account
The date of the charge
The reason for your request, including any product issue you encountered

If your request falls under Paddle's buyer policies or statutory withdrawal rights, Paddle may review and process it directly. If your request involves a Windo product issue or a discretionary refund under this policy, we may review it first and then coordinate with Paddle if approved. Approved refunds are generally returned to the original payment method and timing depends on Paddle and your payment provider.

Cancellation

Cancelling your subscription stops future charges but does not automatically trigger a refund. Your access to paid features continues until the end of the current billing period.

You may cancel through the Paddle buyer portal, the "Manage subscription" link in your transaction confirmation email, or any billing settings we make available.

Account Termination by Windo

If we terminate your account for violation of our Terms of Service, you are generally not entitled to a refund for any remaining period of your subscription, except where non-waivable law requires otherwise.

If we discontinue the Windo service entirely, we may provide a pro-rated refund for any unused prepaid portion of your current subscription term.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Unless applicable law requires otherwise, the version of this Refund Policy in effect at the time of your transaction will govern refund rights and obligations relating to that transaction. Any updates apply prospectively to future transactions and future use of the service after the updated policy takes effect.

Contact

For questions about this policy or to request a refund:

Email: [email protected]

Website: https://trywindo.com

Company: Windo, operated by Imad Eddine Taieb Errahmani (sole proprietor)

Paddle Buyer Support: https://paddle.net